Exato Technologies Ltd IPO

IT - Software

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Price Band

₹133 – ₹140

Lot Size

1000

Minimum Bid Quantity

2000

Minimum Investment

₹280000

Issue Size

₹37.45Cr

Opens

2025-11-28

Closes

2025-12-02

Listing

05-12-2025

Subscription Status

Qualified Institutional Buyers

290.23 x

Non-Institutional Investor

1085.63 x

Retail Individual Investor

1012.7 x

Total

840.61 x

IPO Details

Issue Type

FP

Face Value

₹10

Tick Size

1

ISIN

INE1E4401010

Pre-Apply Available

No

Daily Bidding Time

10:00:00 - 17:00:00

About the Company

Exato Technologies is involved in customer experience and digital engagement solutions, supporting organisations in how they manage and respond to customer interactions. The company works across customer experience-as-a-service (CXaaS) and AI-as-a-service segments, using automation, artificial intelligence (AI), and cloud-based systems to help businesses handle communication across channels such as phone, chat, and email. Its offerings include omnichannel contact centre systems, AI-driven virtual assistants, analytics tools, customer journey mapping, unified communication platforms, networking and data centre infrastructure, and its proprietary Exato IQ suite, which provides integration connectors and optimisation tools for contact centre operations. Exato Technologies operates with a team of engineers in India while serving clients in the US, Singapore, and other regions through delivery and technology partnerships.

Pros

  • • Exato Technologies claims to operate an integrated delivery framework that combines CXaaS with AI orchestration, supported by proprietary tools such as autopilot, copilot, and an orchestrator. These components work together to automate workflows, assist agents in real time, and connect processes across channels. The company states that this unified system enables faster deployment, streamlined execution, and measurable operational improvements for clients.
  • • The company claims to be the Platinum Partner of NICE Ltd. in South Asia and the Middle East and has been recognised as Partner of the Year from 2021 to 2024. Its partnerships with NICE, Mitel, and Acumatica reportedly offer early access to technology updates and specialised training, supporting deployments in CCaaS, conversational AI, automation, and cloud transformation. These collaborations strengthen its ability to deliver industry-specific customer experience solutions.
  • • Exato Technologies claims to derive a significant share of its business from long-term service contracts, typically spanning around 60 months, contributing to predictable recurring income. Annual recurring revenue (ARR) reportedly increased from 48 percent in 2023 and 2024 to 57 percent in 2025. The company also claims an independently certified order book of over Rs 348 crore in 2025, reflecting its ability to secure and execute large-scale engagements across sectors.

Cons

  • • The top five customers accounted for Rs 47.23 crore (66.47 percent) of the company’s revenue for the period ended September 30, 2025; Rs 84.78 crore (68.25 percent) in FY25; Rs 81.67 crore (71.70 percent) in FY24; and Rs 48.31 crore (66.40 percent) in FY23. The company does not have exclusive arrangements with these customers, meaning competitors may attract them with better pricing or incentives. Any inability to retain these customers or replace lost business could adversely impact the company’s revenue, financial condition, and cash flows.
  • • Maharashtra accounted for Rs 23.41 crore (32.95 percent) of the company’s revenue for the period ended September 30, 2025; Rs 23.53 crore (18.94 percent) in FY25; Rs 58.91 crore (51.72 percent) in FY24; and Rs 35.75 crore (49.13 percent) in FY23. Any political, social, economic, or environmental disruptions in this region could adversely affect the company’s financial results.
  • • The top 10 suppliers accounted for Rs 47.52 crore (97.65 percent) of the company’s total purchases for the period ended September 30, 2025; Rs 81.51 crore (93.66 percent) in FY25; Rs 85.23 crore (91.81 percent) in FY24; and Rs 51.94 crore (88.45 percent) in FY23. Any loss of key vendors, delay in obtaining software licenses, or cost escalations that cannot be passed on to customers may adversely impact the company’s margins, operations, and financial position.

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